Terms & Conditions

A customer can cancel purchased services by sending an email within 48 hours of the acceptance of an agreement. After that time, regardless of the approved cancellation timeframe, there will be a cancellation fee for the completed work not to exceed the full amount of the purchase. Any cancellation requests are reviewed by an onboarding specialist and are subject to a fee based on the amount of work provided. A customer shall not be entitled to any refund for services already provided or performed. 

The cancellation email must include the name of the business, business phone number, and the word CANCEL in the body of the email. No refunds will be issued after a service has been fully delivered. Once we receive your order, we will immediately begin working on your file. No refunds will be issued after the initial 48 hour period of acceptance of this agreement. The customer agrees not to stop payment or dispute with any bank or payment processor. 

By acceptance of this agreement, you are bound to its terms and conditions. 

The customer is responsible for providing GSE with the data necessary to provide the agreed-upon services. All data remains the exclusive property of the customer, and it will only be used/processed/transferred in order to complete services. The customer shall be solely responsible for providing comprehensive and accurate data on a timely basis during the agreement terms. If data is not given to us promptly, the customer is in direct violation of these Terms and Conditions.

You are signing this Agreement electronically by selecting the “I Accept” or “I Agree” button. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement. By selecting “I Accept” or “I Agree,” you consent to be legally bound by this Agreement’s terms and conditions as if signed by you in writing. 

You also agree and represent that no certification authority or other third-party verification is necessary to validate your electronic signature and that you are authorized to enter into this Agreement on behalf of yourself or your company.

Bid Proposals:

• GSE will provide research, consult, prepare, and assist the Company in submitting bids/solicitations of their choice. Preparing a solicitation includes, but is not limited to, gathering company information, such as tax documents, experience, insurance, pricelists, technical writing, and compiling required documentation.

SAM Registrations:

• The Company acknowledges that your Federal Contracting Consultant reviewed all of the FAR and DFAR questions with you or on your behalf. You additionally allow Government Services Exchange to submit your given answers. Conversations may be recorded for accuracy.

GovExpert Database:

• The GovExpert Database is designed to deliver customized bid opportunities from various Federal, State, and local governments. Additionally, provide access to government marketing, research all Government Purchasing agents contact information, provide government contract award history, expiring government contracts, and award forecasting for contracts. The initial setup of your profile and access to the GovExpert has a fee which is listed below. If at any time, or for any reason you are not satisfied, you can email [email protected] to discontinue your membership and stop the monthly billings. You will not be eligible for a prorated refund of any portion of your current month’s access fee. All fees paid prior to cancellation or termination are non-refundable.

Certifications:

• When it comes to Government certifications, you understand that additional fees may be incurred through the certification process. You also understand that these additional fees are not associated with GSE’s processing, consulting, and services fees. You agree to take financial responsibility for the additional costs to complete the certification process. These fees are charged directly from the Government.
• You understand GSE has no control over the application review process of the Federal Government and/or 3rd Party Certifying Agencies and the potential and/or likelihood of receiving requests for clarification and/or additional documentation.
• You understand that GSE has no control over the length of time that the Federal Government and/or 3rd Party Certifying Agencies take to review, clarify, request additional documentation, and/or award a certification.

GSA/MAS Schedule

• It is acknowledged that GSA/MAS Schedules are subject to revisions and refreshes, which may require some documents and forms required to submit the GSA application to be redone or replaced. If a company fails to respond to a request for information or data required for the application within ninety (90) days and GSA refreshes the applicable schedule during that time, the Company reserves the right to charge a reactivation fee prior to the submission of the solicitation. The Company acknowledges that it has been in business for at least a two (2) year period and that the most recent year’s sales exceed ($25,000.00) for the products or services to be included in the application. It is represented that any products proposed to be included in the GSA Schedule application are sourced within the United States unless otherwise noted. Additional countries of product origination, if any: The Company understands and agrees that this contract is for the agreed-upon GSA schedule and includes all services provided by Government Services Exchange needed until the GSA schedule is awarded. The client’s initial responsibilities after award are uploading terms and conditions and SIP uploads. You understand that these additional responsibilities are not associated with GSE’s processing, consulting, and services fees. The parties acknowledge that if a GSA contract is awarded to the Company, the GSA agrees to order a minimum of $2,500 during the contract term. Under GSA regulations, if a contractor receives total orders in an amount less than $2,500 during the contract term, GSA will pay the difference between the amount ordered and the $2,500 minimum. The Company agrees that if a contract is awarded and the contract receives total orders during the five-year term of the contract awarded by GSA in an amount less than the amount paid to the Company for application assistance, that it will pay the contractor the difference between the $2,500 minimum guaranteed under the GSA contract and the cost of the application assistance up to a maximum amount of $2,500. This guarantee does not apply if GSA terminates the contract for cause or if the contractor cancels the contract.

Prices for our products are subject to change without notice. We also reserve the right to change/discontinue services at any time. 

At GSE, we offer subscription packages of our GovExpert Database. If you wish to cancel your GovExpert subscription with GSE, you must submit a written request to [email protected] , and in order to expedite the cancellation process, call us at (866) 850-1710.

You will be required to speak to a team member to facilitate your cancellation request. Once you’ve talked with a specialist, you will receive a cancellation confirmation code via email, completing your cancellation.

If at any time, or for any reason you are not satisfied, you can email [email protected] to discontinue your membership and stop the monthly billings. You will not be eligible for a prorated refund of any portion of your current month’s access fee. All fees paid before cancellation or termination are non-refundable.

Due to proprietary information, there are no refunds for the subscription package. Cancellation requests must be submitted no later than five business days before the date of your next billing cycle and may not be applied retroactively.

Furthermore, such subscriptions are subject to auto-renewal on the same terms and conditions.

Authorization to Act on Customer’s Behalf

You acknowledge and agree that GSE may submit information and data to government agencies on your behalf. Subject to the terms and conditions of this Agreement, Customer at this moment appoints GSE as its third-party agent and grants permission to act solely in connection with the performance of the purchased services.

Over decades, we have ironed out a process proven to work in the Government marketplace from registrations to GSA/MAS Schedule placements. By agreeing to these terms and conditions, you give us permission to follow our approach to provide you with the best service possible. That process is as follows:

Onboarding (33%)

You’ll receive a call to schedule a convenient time to go over your capabilities with a specialist. This is important as we will review all of your information given so far, and welcome you to the GSE family.

Collections (33%)

GSE will review and select the appropriate information that we need from your firm. This information will be collected and presented in an application. You will also be sent a checklist with descriptions of the documents that we’ll need you to gather based on the service we are providing for you. We cannot move forward without this information.

Review & Submittal (33%)

Your file will go through several review processes. The first review will happen once we have all the collectible information on the first checklist we send you. We will have the review team check the file for any mistakes. For the next review, if anything is missing or in the wrong format, your file will be returned to a processor to be corrected. This is a back and forth process that takes time.

We will review your entire application and all supporting documents with a fine-tooth comb one last time. Once submitted, you’ll receive various emails/calls notifying you of all the progress as it occurs during submission.